Website Terms and Privacy Policy

This site is owned and operated by Buddies Enterprises Limited (‘we’ or ‘us’ ‘our’), whose registered address is at 57 Ladymead, Guildford, Surrey, GU1 1DB. Registered in England and Wales number 4013396. Buddies Enterprises Limited is a wholly owned subsidiary of Fairmead Insurance Limited. VAT number is 764019335.

Legal & General Insurance Limited has been renamed Fairmead Insurance Limited and is now part of the Liverpool Victoria General Insurance Group. Buddies Enterprises limited is a wholly owned subsidiary of Fairmead Insurance Limited who act as underwriter.

By using or accessing our website and/or placing any order(s), you agree to be legally bound by these terms and conditions. If you do not wish to be bound by these terms and conditions then you may not use or access our website or place orders.

This website is designed for your convenience and if you have any comments or problems and any questions regarding this site and/or products and services featured on the site, please send an email to If you have experienced technical problems while using this site please send an email to

The contract made by you on-line with us incorporates these terms and conditions, which shall prevail over any and all terms and conditions, proposed by you.

You shall not be able to proceed with your purchase until you have read and agreed to these terms and conditions.

1. Site Content and Disclaimers

1.1 Every effort is made to ensure the complete accuracy of our website, however some prices/details contained on the website may change from time to time and it is possible that errors will occur. We will use our best endeavours to rectify any errors, as swiftly as possible but we cannot be responsible for any losses incurred.

1.2 To the maximum extent permissible by law, we exclude all warranties, express or implied as to the accuracy of the information contained in any of the materials on this website. We cannot accept liability for any particular material on the website or as a result of any use of or reliance placed upon the information contained on this website.

1.3 Any material downloaded or otherwise obtained through the use of this website is done at your own discretion and risk and that you will be solely responsible for any damage to your own computer system or loss of date that results from the download of any such material.

2. Data Protection

2.1 Buddies Enterprises Limited is a registered Data Controller in accordance with the Data Protection Act 1998 (“the Act”).

2.2 We process your personal data in accordance with the Act.

3. Applicable Law

3.1 We control and operate the web site from our offices within England. Accordingly the laws of England and Wales govern claims relating to, including the use of, this web site and the materials contained therein. If you choose to access our web site from outside England and Wales you do so on your own initiative and you hereby agree that in the event of a dispute between Buddies and you the laws of England and Wales will apply at all times.

Buddies Online Terms of Use

Eligibility and Account Administration

When registering you must provide accurate, complete and true registration information. If you have been provided with a default password for registration we advise you to change it immediately for security purposes. Upon initial registration you will be asked to create a username and password, you will be responsible for keeping these confidential, and for all activities relating to your chosen username.

Changes to service

We reserve the right to change the conditions of these terms of service. Should we modify these terms in any way the updated version will appear within the terms of service section of the Buddies web site.

We reserve the right to terminate any account at any time.

We reserve the right to amend the Buddies service at any time providing such changes do not adversely alter the nature and quality of the service.


You agree that Buddies shall not be liable for any loss or damages to you or any third party resulting from the deletion of such information or resulting in any way from the termination of your account.

Affiliate/Advertiser Links

Buddies is not responsible for the content of any external web site featured as a link on, nor are we responsible for the content of any advertisers’ web site or the conduct of any business or individual advertising on

How we use your information for communicating with you

We care about your personal data and it’s important that you know how we use it and how we keep it safe. You may receive notices from Buddies by postings on this web site or by email to the email address specified when you registered with us. If at any time you wish to stop receiving messages from us, you can either use the ‘unsubscribe’ function at the foot of any email or call us directly on 0800 298 7889.

Copyright information

Unauthorised copying, distribution, modification, public display, or public performance of copyrighted works is an infringement of the copyright holders’ rights. You should be aware that some files may have been created or distributed without copyright owner authorisation. As a condition of your Buddies account, you agree that you will not use the service to infringe the intellectual property rights of others in any way.


Cookies are small text files which are stored on your computer’s hard drive by your web browser and may be used to enable us to keep track of your basket once you have selected an item, or to recognise our registered users. They only store information that you have knowingly provided, and do not hold secure information such as credit/debit card details. Cookies are commonly used by the majority of websites and most web browsers are set up to accept ‘cookies’. If your ‘cookies’ are not enabled you may experience technical problems with the functionality of this site.

What do cookies do for me?

‘Strictly necessary’ cookies are essential in order to enable you to move around our website and use its features. Without these essential cookies, services you have asked for may not be provided, such as asking for a quote or applying for one of our products.

‘Performance cookies’ collect information about how you use our website e.g. which pages you visit, and if you experience any errors. These cookies don’t collect any information that could identify you – all the information collected is anonymous and is used to help us improve how our website works.

‘Functionality’ cookies are used to provide other services such as certain navigation elements of the website which enhance your browsing experience. They can also enable us to remember setting choices you make to improve your visit.

‘Targeting’ cookies are used to collect information in order to deliver adverts more relevant to you and your interests. These cookies also allow you to ‘like’ and ‘share’ our pages via social networking sites such as Facebook.

What if I don’t want cookies?

You can manage your cookies settings in your browser, please refer to the Help section in your browser application for more information.

Ownership and regulatory details

Buddies Enterprises limited is a wholly owned subsidiary of Fairmead Insurance Limited who act as underwriter.

Legal & General, L&G, L&G – EVERY DAY MATTERS and the Legal & General Logo are registered trade marks of Legal & General Group PLC and are used by Fairmead Insurance Limited under licence. Legal & General Group PLC has no responsibility for the products of Fairmead Insurance Limited or the servicing of those products.

This policy is underwritten by Fairmead Insurance Limited which is a member of the Liverpool Victoria General Insurance Group. Fairmead Insurance Limited is not a member of the Legal & General group of companies.

Fairmead Insurance Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Financial Services Register number 202050.

Registered in England and Wales Number 00423930. Registered office: 57 Ladymead, Guildford, Surrey GU1 1DB.

Dog owners can also benefit from a Buddies policy, get a quote today

Call Buddies now on 0800 298 7889 to talk to our puppy specialists.