In January 2020 Buddies pet insurance was acquired by Allianz Insurance plc who own Petplan, the UK’s No.1 pet insurer.

Following this, Buddies policies are no longer sold. Any existing policies will now be administered by Allianz.

From 8th August 2022, Allianz Insurance plc will handle all claims. Please read below on how to get in touch and make a claim.

Existing customers may obtain copies of the supporting policy documents by contacting our specialist team - Please see the below contact information.

How do I make a claim?

If you’re faced with unexpected vet bills (or any of the other situations where cover is provided) you need to know any claims you make on your policy will be handled quickly and effectively.

Allianz Insurance plc will handle all claims. Details of how to get in touch, can be found below.

Call our specialist team on

phone icon0330 102 2183

Petplan Service Opening Hours:
Monday to Friday: 08:00 - 20:00
Saturday: 09:00 - 14:00
Sunday: Closed


Calls may be recorded and monitored