Terms of Business & Important Details


This terms of business comes into force on the date you receive it from us and will remain in force until you are provided with revised terms. Buddies Enterprises Limited is an intermediary and provides the arrangement and administration of cover and we will provide you with information about a product, but will not give advice or recommendations. Buddies Enterprises Limited only provide cover underwritten by Fairmead Insurance Limited (renamed from Legal & General Insurance Limited).

Who regulates us?

Buddies Enterprises Limited. Registered office: 57 Ladymead, Guildford, Surrey, GU1 1DB. Registered in England and Wales number 4013396. Buddies Enterprises Limited is a wholly owned subsidiary of Fairmead Insurance Limited who act as underwriter. We are authorised and regulated by the Financial Conduct Authority (registration number 514428). You can check this at www.fca.org.uk. Fairmead Insurance Limited Registered office: 57 Ladymead, Guildford, Surrey, GU1 1DB (Registered in England and Wales Number 00423930) is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Financial Services (Register number 202050).

What is our complaints procedure?

We take all complaints seriously. If you wish to register a complaint, please contact the customer service department on 0800 298 7889, write to Buddies Complaints, The Podium, Centre City House, 5 Hill Street, Birmingham, B5 4US, or email admin@buddies.co.uk. If we are unable to settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service. Full details of our complaints procedure are provided in our Policy booklet, a copy of which is available on request.


When we supply you with a quotation, we will confirm how long this will be valid for on the terms we have quoted, provide you with a written quotation including all the information you need to make an informed decision and give you a summary of the policy coverage.


In the normal course of our business, we receive income as commission, which is a percentage of the total premium, paid to us by Fairmead Insurance Limited with whom we place business.

Insurer’s money

These are funds we receive in the course of carrying on our insurance mediation service. We do this in accordance with rules set out by the Financial Conduct Authority. The insurers, Fairmead Insurance Limited, have given us permission to act for and on its behalf when collecting premiums and paying claims. All client money is segregated from our own money.

Protecting your money

We hold your premium (payment or refund) or, where applicable, claims payment as agents of the insurer. This means that your money cannot be used for any purpose other than paying the insurer or any brokers through whom we may have arranged your insurance, or in the case of premium refunds or claims payments, paying the money to you. Any interest earned on the account is retained by us.

Settlement terms

We are responsible for issuing all new and renewal premiums, as well as mid-term alterations. We do this as soon as practicable after the inception, or renewal, of the policy. Premiums are remitted to the insurer in accordance with the agreed terms of business. You are responsible for paying premiums promptly following a request for payment. We have no obligation to fund premiums on your behalf and are not responsible for any loss you may suffer as a result of the late payment of your policy premium.

Policy documentation

Your policy documentation will be issued in a timely manner and confirm the basis of cover, details of the insurer and clear instructions to follow in the event of a claim. Where practicable, we will write to you in no less than 21 days before the expiry of the policy with renewal terms, or advise you if renewal is not being offered. We will also notify you of any changes and may retain evidence of insurance and/or your insurance policy until any outstanding premiums and/or administrators charges are settled. You may also request a new policy document.

Your duty to take reasonable care not to make a misrepresentation

This contract is entered into on the basis that you have taken all reasonable care to answer all questions asked honestly, accurately and to the best of your knowledge and that any other information given either verbally or in writing by you or on your behalf at the time you applied for insurance is also complete and has been given honestly and to the best of your knowledge and belief. Your premium is based on information you supplied at the start of the insurance, subsequent alteration or renewal. You must tell us immediately of any change to that information. Under the Consumer Insurance (Disclosure and Representations) Act 2012 your failure to take reasonable care to avoid misrepresentation in relation to the information provided could result in your policy being cancelled or your claim being rejected or not fully paid.


Each year, we will send you renewal terms at our discretion. These may include renewing to a different insurer if the underwriter of pet insurance has changed for new policies during the course of the year. If you pay your premium by instalments, your policy will automatically renew on an annual basis for your convenience. This will be confirmed by us sending you your renewal documents detailing the premium payable and the terms and conditions applicable for the renewed policy. If you do not wish to renew your policy, you should return to Buddies Enterprises Limited the schedule of insurance and cancel your Direct Debit.

Governing law

The terms of business shall be governed by and construed in accordance with the Laws of England and Wales and the parties submit to the exclusive jurisdiction of the courts of England and Wales.

Financial Services Compensation Scheme (FSCS)

If Fairmead Insurance Limited, or Buddies Enterprises Limited, is unable to meet its obligations you might be entitled to compensation under the FSCS. Further information is available from the FSCS website at www.fscs.org.uk

A specimen policy is available on request.